Contact Us

Phone Numbers

person holding cellphone touching screen


Local – 304-768-5700
Toll-Free – 1-800-800-5322
Fax – 304-768-5899

Employee and Department Phone Numbers

Joetta Heck – Manager Ext. 10

Peggy Hamer – Assistant Manager Ext. 12

Kelly Catlett – Collections Ext. 13

Linsy Nozica – Loans Ext. 14

Dana Gordon – Mortgages / Loans Ext. 15

Melanie Hunt – Member Services Ext. 11

Deborah Elkins – Title Clerk Ext. 20

Tyler Pauley – Drive Thru Teller Ext. 21

Lobby Teller Ext. 19

Hours & Location

Kemba Charleston Federal Credit Union is located at:

1830 Roxalana Road
Dunbar, WV 25064-2705

Our hours of operation are:

Monday thru Thursday 8:30 am to 4:30 pm (except holidays)

Friday 8:30 am to 4:30 pm lobby (drive thru open until 5:00 pm)

2024 Holiday Closures

Memorial Day Monday, May 27th
Independence Day Thursday, July 4th
Labor Day Monday, September 2nd
Thanksgiving Day Thursday, November 28th
Day After Thanksgiving Friday, November 29th
Christmas Holiday Tuesday, December 24th
Christmas Holiday Wednesday, December 25th

ATM Locator

Email Us

    Member Voice

    smiling group of people
    We are always happy to hear from our members, if you have any questions, comments or concerns on ways to better serve you, please do not hesitate to give us a call.

    Report Fraud

    smiling woman wearing phone headset

    Debit Card

    Lost/Stolen Card Notification: If I/we believe the card, the account number, the PIN, or any combination of the three has been lost or stolen or that someone has transferred or may transfer money from the Share Draft Account or other account without permission, I/we will immediately call the Credit Union at (304) 768-5700. On weekends or after hours, I/we will call 1-800-472-3272 to reach the card processor, Fiserv.

    Credit Card

    Lost/Stolen Card Notification: You agree to notify us immediately orally or in writing, at 1830 Roxalana Rd, Dunbar, WV 25064 or telephone 800-808-7230 Monday through Friday 7:30 A.M. to 9 P.M. Eastern Time or 800-991-4964 seven (7) days a week, 24 hours a day, of the loss, theft, or unauthorized use of your credit card. You may be liable for the unauthorized use of your credit card. You will not be liable for unauthorized use that occurs after you notify us of the loss, theft, or possible unauthorized use. However, if you exercise reasonable care in safeguarding your card from risk of loss or theft and, upon discovering the loss or theft promptly report the loss or theft to us. You will not be liable for any unauthorized transactions. In any case, your liability will not exceed $50.00